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Firmware update blunder bricks hundreds of home 'smart' locks

Doctor Syntax Silver badge

"So why is a locksmith needed as this is exactly what the smart lock became after it was bricked by the bad firmware?"

The whole selling point of this (apart from being a cool IoT cloud thingy) is that the property owners don't want to give out the physical key. Unless a temporary lock is fitted, for which the key can be considered disposable when the original is refitted, then this is just what they have to do. If the repaired lock doesn't also have a change of physical key, their $469 has been wasted.

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