Though I've also been on the other end.
Developer: Specify the filter you need, go to 'export data' and select 'plain CSV export' from the list.
Me: 'plain CSV export' does not exist.
Developer: Yes it does, I wrote this system, it does so exist.
Me: I'm sitting here at the export menu, IT DOES NOT EXIST.
I'm not sure what the resolution is, but I've a feeling he's logged on as GOD, but I'm logged on as 'user'.