Reply to post: Lcal locksmith

Firmware update blunder bricks hundreds of home 'smart' locks

Stoneshop Silver badge

Lcal locksmith

No. If it really cared it wouldn't leave the lock unusable for days or even weeks. It would have paid for a local locksmith to provide a same-day service to replace each customer's lock with some temporary arrangement and then replace that it in due course with the official replacement - if the customer still wanted the official replacement.

I doubt a local locksmith would have a unit similar to the ones knackered by the update, and a temporary replacement would therefore likely be just some common conventional lock. The lock is still functioning as a conventional lock anyway, and given that the company is willing to send out a replacement first, you're not gaining anything by having a locksmith putting a temporary lock in. With only a short window where you have your AirBNB guests holding a physical key (the replacement lock will have a different one), I don't see that as a huge problem, and if you, as an AirBNB host, see that differently, then by all means arrange for that yourself

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