The use case seems sensible
Despite the negative comments, remote control of physical access devices is what IT is all about. Saving time and effort. Allowing one person in a remote office to manage distributed real estate instead of sending someone out in a van to do it by hand.
The implementation, however, sucks.
Lessons like this are needed for each new technology to teach people to do it right. Shouldn't be, but it seems to be the only way people will learn.
Anyone with a Smart Meter in the UK should be taking note, of course. Just in case a remote update bricks the meter and also uses the "disconnect" feature for the mains supply.