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Firmware update blunder bricks hundreds of home 'smart' locks


Yep. Compare their behaviour with a company like TalkTalk. Whilst it's a cock-up, and undoubtedly a PITA to the affected customers, the company's response seems professional and pro-active. They responded quickly, reached out to customers proactively, set up a dedicated email address for customers to contact them with and arranged compensation.

The company is also a supporter of Net Neutrality. In all, they seem a good company.

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