Yep. Compare their behaviour with a company like TalkTalk. Whilst it's a cock-up, and undoubtedly a PITA to the affected customers, the company's response seems professional and pro-active. They responded quickly, reached out to customers proactively, set up a dedicated email address for customers to contact them with and arranged compensation.
The company is also a supporter of Net Neutrality. In all, they seem a good company.