Reply to post: Re: Possible or easy?

Hell desk to user: 'I know you're wrong. I wrote the software. And the protocol it runs on'

Cynic_999 Silver badge

Re: Possible or easy?

"

... refuses to listen and to try what is being suggested by the support person.

"

Depends what's being suggested. I've lost count of the number of times I have been forced to do several time-consuming tasks that could not possibly have had anything to do with the problem, because the support-drone would not budge from the script.

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