Reply to post: Re: Possible or easy?

Hell desk to user: 'I know you're wrong. I wrote the software. And the protocol it runs on'

Roland6 Silver badge

Re: Possible or easy?

>In the days of Gopher, any documentation might have been elusive.

That's why it was always a good idea to get developers to spend time on the support desk - that way they got to hear directly how good/bad their software and documentation really was and just how 'dim' many highly intelligent, but non-IT users can be when it comes to computers.

Thus as you illustrate, back in the day, in my opinion, only a totally daft developer and manager would release a completed piece of end user software eg. a gopher client, which did not give a meaningful response to: gopher -? , gopher --help , man gopher

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