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Hell desk to user: 'I know you're wrong. I wrote the software. And the protocol it runs on'

phuzz Silver badge

Had that recently, I configured a modem in a particular way, checked it looked ok and sent it out.

The kit arrives on site, and I get a phone call asking why I'd set it up for PPPoE rather than DSL. "Oops says I, I must have done that on autopilot, let me just look up the correct details".

I look in the ticket and see that the very person who rang me up had left a comment instructing me to use PPPoE.

They were suitably apologetic when I pointed out that I'd done exactly what they'd asked (turns out they forgot to update the ticket when the requirements changed).

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