Reply to post: Re: HR Fail

Hell desk to user: 'I know you're wrong. I wrote the software. And the protocol it runs on'

GingerOne

Re: HR Fail

I caught the tail end of those days. As well as Personnel department there was the shift from SUPPORT departments, there to provide support to the business to BUSINESS RESOURCES, there to be used and abused as the business sees fit - such as the IT Helpdesk there to provide help, now rebadged as the Service Desk - they are now longer allowed to offer help, they are expected to provide a specific, stats managed 'service'.

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