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Hell desk to user: 'I know you're wrong. I wrote the software. And the protocol it runs on'


Ah yes, I remember telling a small police force that one of their users had rebooted a server and caused a 6 hour outage. They refused to admit this and pay the bill (due to being caused by them, not the equipment failing) until they received screen shots of the event logs showing the reboot- before they'd raised the support call with ourselves.

They did have the grace to apologise.

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