Reply to post: Apparently there was a fault with our software

Hell desk to user: 'I know you're wrong. I wrote the software. And the protocol it runs on'

Andy Non

Apparently there was a fault with our software

as it would no longer load the client's data file without giving an error message saying it was corrupt. Such was the message relayed to me anyway by my boss. The client was very annoyed and pointing the finger directly at our software, demanding we fix the problem. As the developer of the software, a copy of the miscreant data file was sent to me. It should be a binary data file, partly-encrypted and readable only by our software. On examining the contents of the file, it had mysteriously gained some header data from a word processor and carriage return line feeds had been introduced throughout the file at approximately 80 character spacings. It was immediately apparent that the client had forced a word processor to open the binary data file, for reasons unknown, then proceeded to re-save the file, reformatting and completely wrecking it in the process. When I gave my diagnosis, the client admitted his error and pleaded with me to "fix" the file, as he didn't have a backup copy and it contained six months work. Oops, sorry pal, you've wrecked it.

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