Reply to post: Re: Possible or easy?

Hell desk to user: 'I know you're wrong. I wrote the software. And the protocol it runs on'

Dave K Silver badge

Re: Possible or easy?

The problem here though is the user seemed unwilling to listen and to try what Bob was suggesting. There's nothing wrong with not knowing about a particular function of some software, but there is something wrong with a user who is belligerently ignorant and who insists they are correct and refuses to listen and to try what is being suggested by the support person.

In order to expand your knowledge of a product, you have to be willing to listen and learn...

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