Reply to post:

Hell desk to user: 'I know you're wrong. I wrote the software. And the protocol it runs on'

Anonymous Coward
Anonymous Coward

> Have you ever been in a position to definitively tell a user they're wrong?

Long ago we learned that when dealing with the average user one logs absolutely everything.

The shocked silence when you tell the user when, to the millisecond, that they actually did do the thing they've just spent ten minutes vehemently denying is priceless...

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