Reply to post: Re: What if...

Sorry, psycho bosses, it's not OK to keylog your employees

big_D Silver badge

Re: What if...

@Kernel yes, that is a legal requirement. Our new phone system could record conversations, but we disabled it by policy, because the rules are so compley about when and for what purposes a recording can be used.

For example, if you say that the recording is for training purposes, you could not then use it in a court case against the customer, even if they said something that proved they are in the wrong or for employee disciplinary cases - as you explicitly said, that it was just for training, you can only use it for training, end of story. You must also give the caller the opportunity to disable the call recording.

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