Re: Why so much anger?
"It shouldn't be" is something kids say. It just is, and the better you are at it, the more clients love you. I actually joined my current business partner partly because he's a basket of nerves and hates dealing with client rage, and I can just shrug it off and take the brunt. You'd be surprised how much letting someone vent calms them down. (I still prefer it when they find a more suitable target, of course.)