Re: Has a customer ever apologised to you?
The accounts department at my old job used to pre-emptively bribe me with food ("you don't look like you eat enough, here, have some of this home made cake"), in order that I would prioritise them above other departments
Customers of mine would often bribe me with chocolate. Those who brought in the larger blocks got pushed as far up the queue as possible. Those who thought they could bribe me with a small bar sometimes got pushed down the queue.
I knew I was going to have a bad day when I'd get back from lunch and there were 3 or 4 big blocks of chocolate waiting for me. I knew my weekend was gone when I had any thing more than that! (sadly no icon to show how much weight I'd put on in the lead-up to Christmas when customers were wanting their work finished pre-break!)