Re: Has a customer ever apologised to you?
Working at an ISP I had a customer phone up and ask me to pass on his apology to a colleague he'd unintentionally offended.
I'd claim responsibility for that only.. Well, dealing with the, er, "wonderful and exceptionally well-trained support staff" at many NZ ISP's the offence has usually been intentional.
Though I had phoned other places to apologise for unintentional insults. And sent flowers/chocolates/coffee etc for some of the more intentional ones. (yes, some of us prefer a decent cup of coffee by way of an apology!)