Reply to post: Re: Has a customer ever apologised to you?

User filed fake trouble tickets to take helpful sysadmin to lunches

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Re: Has a customer ever apologised to you?

Working at an ISP I had a customer phone up and ask me to pass on his apology to a colleague he'd unintentionally offended.

I'd claim responsibility for that only.. Well, dealing with the, er, "wonderful and exceptionally well-trained support staff" at many NZ ISP's the offence has usually been intentional.

Though I had phoned other places to apologise for unintentional insults. And sent flowers/chocolates/coffee etc for some of the more intentional ones. (yes, some of us prefer a decent cup of coffee by way of an apology!)

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