Re: Not exactly a *customer* thankyou...
It took me 10 minutes to find the problem.
It took me 20 minutes to summon up the courage to apply the fix.
Ooooohhhh....been there. A sphincter tightening moment when you feel "sure" you are about to do the right thing but that nagging voice at the back of your head is saying "Nooooo....don't do it!", even though you can't make it worse. And the massive sense of relief when you succeed!