Reply to post: Re: Has a customer ever apologised to you?

User filed fake trouble tickets to take helpful sysadmin to lunches


Re: Has a customer ever apologised to you?


Years ago I worked in IT for one of the larger hotel/casinos here. Because of the design of the place, the shortcut to the other side of the casino was through the kitchen complex.

People might be surprised to know that large hotels and casinos try to make most food items in house. We had a large bakery within the kitchen complex. Our bakery manager had an old PC that was a total piece of crap. She had been trying to get a new PC for over a year. I was fairly new at my job there, and was just trying to take good care of our users. I've always looked at the job of IT being a kind of internal customer service. So, I went to the director of food and beverage, who for some reason I seemed to get along with very well*, and asked for a new PC for the bakery manager. He approved the purchase, and I ordered her a nice new PC.

The hallways of the kitchen complex there were usually lined with bakery carts (about 5 feet tall with a dozen or more shelves) each loaded with pastries. After getting her new PC, the bakery manager told me to help myself to what's on the bakery carts any time I happen to be taking the short cut through the kitchens. I must have gained 20 pounds while working there!

* I always took very good care of the food and beverage department. Mostly because the director was a really nice guy and always appreciated what the IT department did for him. He started with the company as a line cook, and worked his way up to be the director. He knew what it was like to work hard. He would also comp dinners for my wife and myself at the high end restaurants regularly too,

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