Reply to post: Re: Has a customer ever apologised to you?

User filed fake trouble tickets to take helpful sysadmin to lunches

Andrew Moore Silver badge

Re: Has a customer ever apologised to you?

Yes and recently too. I had a customer who had not charged the batteries on a unit before taking it offsite. Off course when he got to his remote location (no power available) and went to switch on the kit, no joy. So he rang me (support for the kit supplier), gave out and told me he was going to throw the whole thing "out of the window". I did tell him that he could not really blame the equipment for his failing to charge it. Anyway call ended and I thought that was that. Until he rang back the next day, apologised for how he had spoken to me, and accepted that it was all his fault.

My jaw is still on the floor till this day...

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