Re: Not exactly a *customer* thankyou...
" a very large bag of beer."
I can usually be swayed with a bag of beer, but that and all the other little cakes and trinkets mentioned in these comments illustrate that none of us are getting proportionate rewards.
Im sure that Finance director could tell you , if not straight away then after his incident report , how many thousands they were losing per hour . Multiply that by 3 day call out and reconfig time , subtract price of bag of beer . profit.
Bonuses are only for those