Re: Has a customer ever apologised to you?
Once or twice !
The most recent one, we had a customer who's a right PITA - nice bloke, but one of those who doesn't stop talking and thinks he knows more than he does (we genuinely had a customer who used to use a CD tray as a cupholder - and he was it !). On this occasion, there was a problem with billing due to the convoluted way his small local NGO was funded through the council. So I happened to take the call, where he went on and on and on and on while was trying to just get in the words "leave it with me and I'll sort it" - I never got further than "le".
In the end, I just told his to "shut the f*** up and listen for a minute" - not shouting, but a few people in our office heard it and were "a tad surprised" to say the least. The customer was surprised enough to shut up, I was able to tell him I'd deal with it, and so the call ended.
IRC he phoned the next day to say that, while he wasn't accustomed to be talked to in that way, he was apologising for driving me to say it.