I don't believe you. Indian call centres do not allow the use of negative words like "No".
If the correct answer to your question is negative, you have to re-phrase the question so that the answer is positive. This is to "avoid creating offence".
It is a failed strategy: I for one are seriously offended by the implication that I can't handle the truth.
I can only assume that either
a) negative words are politically incorrect in some culture I know nothing of (there are quite a lot of those)
or
b) This is an extrapolation from the sales technique where the object of the game is to keep asking questions to which the answer is "yes", and when they are deeply stuck in the groove, suddenly ask "do you want 20,000 tons of pork bellies at $900 a pop?" hoping you have lulled them into answering "yes" to anything you ask.
Biting the hand that feeds IT
