Re: The power of suggestion
".. so close to the truth!"
Um, that IS the truth. This is pretty much the rulebook that government IT use .. which is then passed on to ServiceNow for (in)action.
IIRC one of the more recent successes was. "When entering your Government ID please do not enter the hyphen character, the system will take of that for you"
Most common responses:
Is a minus sign or a dash or the small line between 9 and equals like a hyphen?
I could not find a hyphen key, so I entered a space and now it says I failed to provide my correct ID.
My favourite: "How can I trust the system to enter it for me and why can I not enter it myself?"
Biting the hand that feeds IT
