Without going into details, they had a thing which worked, then they moved their office around and it stopped working 90% of the time. Several months later it was mentioned to me and I raised a ticket and made a fix. I think they're back to 100% now, but the email is a little vague.
Alas, the idea that nobody bothered to tell me about the problem for months doesn't surprise me at all these days.
Biting the hand that feeds IT
