"As is the case with many products, Surface is built by professionals and is intended to be serviced by professionals." - what a load of BS. This device is for true MS fanboys and/or corporate suits that like to look smug but can't stomach Apple kit. And if the Surface won't power on, MS' response is that user should had used OneDrive for all data. I'd never buy one with my own money or use it to store critical but confidential data. The drive can eventually be pulled out but not without utter destruction of the kit. Overpriced, stupid device with flappy keyboard.