" not under their own credentials" yeah i get that, the powers that be have decided we separate admin accounts to our domain ones with our names on that we get email with etc - but they are still domain accounts.
Are you suggesting that every PC should have an account on it locally for every support person?
They then need an admin account which has elevated permissions remotely to do their support work ..and I'm really not following that - is that a domain account you use to remote to a pc , but still log on with the local account?
are the passswords all different for these local accounts? where would you keep them?
Biting the hand that feeds IT
