Having worked there myself for a while, as an Operations Manager, I too am surprised that anyone stays with them. I left because I couldn't live with myself in relation to the company's attitude toward customers - the system reimaging the customer servers to an 'as new' state happened all the time, and it's only then that most customers realised that backups weren't part of the service...
I've never seen another company with a worse staff turnover problem. While it meant promotion could be quite quick for some, lack of experience was always an issue (they only pay well for certain VERY technical roles). The shift patterns for the 24/7 areas were unbearable. There was little or no training on their unique infrastructure. And management were very good at shifting blame onto those lower down the ladder, even if the reasons were very tenuous.
I gained some useful experience of managing a very large infrastructure (20,000 physical & 40,000 virtual servers when I was there), but it's not a place I regret leaving...
Biting the hand that feeds IT
