“This has been communicated to senior IBM management as non-negotiable with no recourse for exclusion, regardless of the business case or impact to clients.” At the beginning of May, 2017, half of the High End Server Hardware Warranty Support Team left IBM to go to HPE. That left the Team decimated. The following week, they laid off three of us, leaving only three Techs to support Lenovo and IBM Server hardware customers. Now, there likely isn't any contractors left to get the work done. Meanwhile, the over abundance of managers and Team Leads aren't the ones taking inbound calls and providing customer service. Apparently, they matter more to IBM than serving customers. How long before IBM merges with "someone else"?