Re: I'm not shocked!
"Client mattered when it came to integrating other services and maintaining support."
Possibly in more ways than you realise.
One of my clients (that's client as in customer) had a system where files were emailed for processing and I had a specific client configured to feed into the remainder of the processing pipeline. You could have had a similar situation where one of your users was receiving files from a remote telescope or particle physics experiment. Universities are apt to use computing to much more varied ends than a commercial business.
It could also, of course, have been the case that your users didn't trust you. I'm sure anyone on KCL who didn't trust their computer services to store data felt vindicated.