Reply to post: Re: "Twhingers"

Hundreds stranded at Manchester Airport due to IT 'glitch'

Doctor Syntax Silver badge

Re: "Twhingers"

"Is Twitter only now used as a way for people to whinge at the PR depts of companies when they have some minor grievance"

Given that in most businesses customer facing staff are powerless to deal with the most minor complication, not even having the ability to escalate it, it looks as if Twitter is just about the only way of getting the attention of anyone in the business with any nous* this looks as if it's becoming SOP. It's yet one more instance of making the customer do the work, in this case escalating a case.

*Assuming such a person exists

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