Re: Sunny when it is working
Worked for a large firm and we switched from one provider to another for some fairly mission critical stuff. The previous system required essentially one program to be running and that was it. The new system required several add on programs (some TSR) to be running in addition to the main program on a users PC. The first time we noticed this wasn't long after deployment when someone couldn't start the main software on their machine. We tried various things with the vendor on the phone before they suggested that one of the other little progs might not be running or have stopped.
Spoke to someone else who used their software and he said that they didn't really do traditional updates to their software. If some functionality was additionally needed they'd just write another small add on program to provide this. Then after a few years release a completely new product complete with new name plus the bells and whistles added to the old one and the cycle restarts. Didn't exactly fill me with confidence.