"McDonald's, Starbucks etc. don't provide printers, which can present problems if that nice proposal, report, invoice, timesheet etc. has to be delivered on paper..."
I think he was making a joke. Meaning that his enterprise, despite substantial amounts spent on on prem infrastructure, DR planning, etc, would have been better off putting their systems in the cloud and then telling the users to work from wherever if the power is out. McDonald's + cloud being more resilient than the flashy enterprise data center.
Biting the hand that feeds IT
