Re: "they don't need to deal with geeks"
AC is right though. I have worked with SMEs for a few years, and generally speaking thats what happens, you may get them upgrading if the company grows and suddenly they have a few more office staff but until then something like 365 is perfect and for the most part works pretty well.
You can complain they do not understand, and you are correct in the same way you may not understand what they do.
It's also a cost thing, say for example you have someone running a small manufactory it has a dozen staff, most are on the shop floor, office wise you have the owner of the company and a office staff member that does everything else. Now lets say he has a few K to spare (unlikely), he could either go out and get a new overlocker for the shop floor, an essential bit of kit for his business and that brings in money, or some IT guy could come up and say, hey I'll convert you across to libre office and build you your own personal cloud give the money to me, yeah I know office 365 is costing you only £30 a month and is not causing any problems, but let me build you a server, set it up maintain it and so on.
Hows that going to turn out?
Biting the hand that feeds IT
