Re: 20/20 hindsight is easy...
"Efficiency and cost cutting are pretty much your only options"
Your IT systems then become they key to providing that efficiency. Your business becomes, as has been said in another comment, an IT business that happens to fly planes. Or another way to put it is that IT becomes one of your core competences. Becoming incompetent at that is stupidity.
Biting the hand that feeds IT
