Re: There is Testing it and there is Testing it
I think this is happening because IT is often siloed into "systems" ... rather than services. Which means that few (if any) people really knows how everything glues together.
Another cause is that few enterprise applications (off-the-shelf or bespoke) have been truely written to incorporate instrumentation and measurement hooks for service monitoring and mapping, and even fewer organisations have systems management systems that do service level monitoring of applications. So few (if any) people really know which interfaces/systems are the bottlenecks and critical points in the business functions/application's cloud.
Biting the hand that feeds IT
