Reply to post: Re: What we need is a SILENCE option

IT firms guilty of blasting customers with soul-numbing canned music

Anonymous Coward
Anonymous Coward

Re: What we need is a SILENCE option

I promise you it doesn't work. Having told endless call centre managers this, they will still think they no best and occasionally come up wit this bright idea.

Despite us having average speed to answer of less than 30 seconds, it's amazing how many people people drop of the phone after they are number 95 in the queue.

It usually takes less than a week to "reassess the situation".

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

Biting the hand that feeds IT © 1998–2019