Reply to post: Re: To be fair...

IT firms guilty of blasting customers with soul-numbing canned music

Adam 52 Silver badge

Re: To be fair...

"Woah, customer service lines in the UK are premium lines?"

They aren't. In fact the rules for premium lines specifically prohibit it.

But we do have a set of not-strictly-premium but not-bundled and therefore more expensive than usual numbers where the called party gets a cut of the termination fee.

Basically our incompetent regulator created loads of loopholes and the ingenious phone companies drove a horse and cart through them.

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