Reply to post: To be fair...

IT firms guilty of blasting customers with soul-numbing canned music

MeRp

To be fair...

Woah, customer service lines in the UK are premium lines? That is crazy, and you must put a stop to it, immediately! In the US pretty much every company has a toll-free customer service line; even if they make you pay for service, you still call on a toll free line and give your CC, bill your account, whatever.

Some sort of call when no longer busy scheme seems to make a lot of sense here. Amazon does it, but other than that it seems pretty rare here as well.

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