Reply to post: keep callers entertained

IT firms guilty of blasting customers with soul-numbing canned music

Anonymous Coward
Anonymous Coward

keep callers entertained

"IT firms believe generic music is enough to keep callers entertained"

WRONG. WRONG, WRONG and WRONG. I do not need to be 'entertained' while on hold - usually I am trying to get somethign else done while I wait, so I don't need the distraction of hold music of any kind. I only need something very basic to let me know I haven't lost the call.

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