Re: Put them on hold
I don't have a 'hold' function, I usually use one of two variations:
a) if they ask to speak to the manager, I reply that "He's with a client at the moment - oh, wait, he's just seeing them out. He'll be with you in a minute" then put the handset on the desk and leave them to wait in hope.
b) Start talking to them and then say "Oh, hang on, there's someone at the door. I'll be back in a moment" and again put handset on desk
Best I've managed so far is 6min 35sec before they give up.
And for a simulation of 'hold' switch to a really weird Internet radio station in the background - Hot gospel preacher?