Re: Triumph of the mediocre?
In time the level of service will be accepted and IT skills will wither on the vine.
Then prices will start to rise.
AKA "The Walmart Strategy"
 - Yes - the one they used extensively in the US - move into an area where they were not really needed, use their financial muscle to drive local shops into bankruptcy and then close that loss-making store so that locals now have drive to the nearest supermarket. Which will be, surprise, surprise, a Walmart..