I will never deal with these monkeys again. They technical support is about as far from technical as you can get.
My Router packed up , non of the WiFi lights would come on, it would not work off ethernet either. I phone support and tell them my router has stopped functioning and only the power light will come on nothing else. They then tell me to open my browser and type in http://ipofmyrouter , i say that wont work, my laptop is not connected to any WiFi or any network for that matter because the router is broken. They tell me to try anyway, absolute idiots!
I swiftly cancelled Virgin and went back to Zen who actually have technical people at the other end.