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Microsoft promises twice-yearly Windows 10, O365 updates – with just 18 months' support

Roland6 Silver badge

My work laptop still refuses to install the Anniversary update.

That's most probably because you are running a third-party AV product, such as Norton - which <sarcasm> because Win10 is so secure compared to previous versions of Windows is unnecessary </sarcasm>.

None of the solutions offered by MS have worked and they have helpfully suggested I backup my personal data and then nuke the machine and start again...

Will that be their advice to anybody, twice yearly, who can't get an update to install?

I've got a Win10 tablet which has had to be factory reset to allow a clean install and update to the major releases - the "Creators" update being installed now is the third time since last November I've had to do this...

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