Reply to post: Re: Support for Windows 10 soup of the day edition

Microsoft promises twice-yearly Windows 10, O365 updates – with just 18 months' support

Roland6 Silver badge

Re: Support for Windows 10 soup of the day edition

Well with the frequency of updates and shortness of the 'support period', I don't see the need for the MS support organisation, just use Cortana to route all support calls directly to the relevant developers, reward said developers as per call centre staff. A small company I worked for back in the 1980's did this, did wonders for code quality, documentation and developers respect for support staff.

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