Re: Bottom line. It's double bubble.
Re: "Pay the drivers for driving the shorter route (while thinking they will be paid their cut for longer fare). The actual overcharge is to the customer. I'm not sure what stringing the drivers along with raised expectations of a larger takehome is"
The complaint PDF isn't totally clear on whether the driver actually gets to see the user/passenger price.
However, according to the evidence presented in this article:
it would seem that the driver doesn't get to see the user fare. Additionally, in the comments it seems that Uber also extended the delay after a trip, before it's app would show the drivers fare for the trip - to prevent comparison between user and driver displays?
The article also notes that Lyft was going to move to the same pricing system...