Messes
"...it is capable of correctly assessing debts..."
"...non-responsive clients..."
"...found several deficiencies in the program..."
"...Those messes, the report finds,..."
They're not "messes", they have drastic consequences for vulnerable people.
Last year, my mother, on an age pension, had an issue with CentreLink,
it is now costing her $7000/month, because of poor staffing and complications, resolving what should have been a simple paper work issue.
Biting the hand that feeds IT
