Re: Outsourcing only works...
"A contract may not have spirit, but the people implementing it do.... I've worked with contractors and outsourcers who have been willing to go beyond the letter of the contract"
True. We used to have a saying in the PCG forums that the contract is only for when things go wrong. If it's your own business there's a lot of value in having a happy client. It brings renewals or new clients because of your reputation; most of my contracting career I had pimp-free contracts for this very reason. (The sad thing, of course, is that the IR took advantage of the spirit of such arrangements to characterise contracts as IR35-caught.)
Biting the hand that feeds IT
