Re: It's the contract.....
4. You never get the best quality from the lowest bid. (And the others..!)
old woman Otto is a bear -- you are accused of heresy on three counts -- heresy by thought, heresy by word, heresy by deed, and heresy by action -- *four* counts. Do you confess?
I once heard tell of a well - known broadcaster (NNNPD) that outsourced the maintenance of the broadcast equipment at one of its locations. Not long after, just as the local news was starting, something in the programme chain failed and the studio 'phoned the maintenance men who had, of course, been TUPEd. "We''ll deal with it first thing in the morning". "But you used to provide support within minutes" "Yes but the contract states that we now have a 12 hour response time". (Or something similar)