how did they fuck that up?
"She hired Geek Squad to repair the machine, with only partial success, and ended up having to purchase a new computer."
err - what? last resort, reinstall the OS. no hardware damage was done. how on earth did she have to buy a new machine? what a bunch of muppets
dont get me wrong, i hate windows 10, but it makes me a lot of money - is still not fit for purpose, so i end up repairing as lot of machines (and usually suggest them to buy a win 7 license or reinstall 7 back on if they have "upgraded" to 10 and now have massive issues)